Chromebook Common Problems

In the School Building

Your Chromebook will connect automatically to the school Wi-Fi when you turn it on, and it will take you to the login screen where you enter your school provided email address and password. If for any reason, you are unable to connect to the school Wi-Fi or log in to your Chromebook, please contact technical support by submitting a service request form on our school website.

At Home or anywhere outside of the school building

Before you can log in to your Chromebook, you will need to be connected to Wi-Fi. Please follow the
instructions below:

1. Turn on your Chromebook.
2. You will receive a “Network not available” screen since no internet service is connected.
3. Find your family’s Wi-Fi Network or your Hotspot SSID from the list.
4. Enter the password for the network or hotspot you are connecting to and click “Connect”.
5. Your Chromebook will connect to the internet. You will be able to see that it is connected by checking the Wi-Fi indicator in the lower right corner of your screen. You will now be on the login screen where you enter your school provided email address and password. If for any reason, you are unable to connect to the school Wi-Fi or log in to your Chromebook, please contact technical support by submitting a service request form on our school website.

Is it plugged into an active electrical socket? Sometimes there is a switch on the wall that turns the electric socket on/off. Make sure that switch is turned on. 

Does the charger have a good connection? Make sure the charger cord is firmly attached and the LED light is on. The newest Chromebooks have a C-USB connector on either side of the Chromebook. If you have a Chromebook with that option and one side is not charging, try the other side.

Is there an amber light on while it is plugged in and charging? If there is no light, the battery is completely drained. When that happens, the Chromebook will not turn on, even if it is charging. Let it charge in an active electrical outlet for 15 minutes. If no light appears you may have other issues, contact the technical support by submitting a service request form on our school website.

First turn off your Chromebook completely (don't just close the lid). 
Next, hold down the Refresh keyboard and then press and hold the Power button. Hold both down for 10 seconds. Release the Refresh key and then the Power button and your Chromebook will restart. If it doesn't start, press Power again. If this troubleshooting step does not resolve the problem, please contact technical support by submitting a service request form on our school website.

Please contact technical support by submitting a service request form on our school website. You are only entitled to one (1) accident damage per calendar year. In order to get the second accident damage in less then a year fixed, parent guardian will have to pay $270.

If your charger is broken as a result of misuse, or your pet bites on the cable, or you simply misplace your charger , you ill be charge $45 to get a replacement. Any other charger defect will be fixed under the warranty coverage.
In any case, please contact technical support by submitting a service request form.